1. Who we are and what this policy covers
This Privacy Policy explains how Trevio Commercial Broker LLC ("Trevio", "we", "us" or "our") collects, uses, shares and protects personal data when you visit gotrevio.com (the "Website"), contact us, book a call, chat with us, subscribe to our updates, or use our mortgage brokerage services.
Trevio Commercial Broker LLC is a limited liability company licensed in Dubai, United Arab Emirates, with its registered office at 472-0, Al Barsha-373-1313, Al Barsha First, Dubai. Trevio is the controller of the personal data described in this policy.
We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and any other law that applies to us.
Affiliates and referred customers. If you are a Trevio Affiliate, or someone referred you to us through the Trevio Affiliate programme, the Trevio Affiliate Privacy Policy also applies to you.
In this policy, "personal data" means any information that identifies, or can identify, a living individual.
2. Personal data we collect
What we collect depends on how you use the Website and our services.
Sources. We collect this data from you directly, automatically through cookies and pixels, from the bank handling your application, and from credit bureaus such as Al Etihad Credit Bureau where you consent.
Sensitive data. We don't ask for sensitive personal data (such as health information) unless your chosen bank requires it, for example for mortgage-linked life insurance. In that case we collect it only with your explicit consent.
Information about other people. If you give us personal data about someone else, such as a co-applicant, spouse or guarantor, you must have their permission and tell them how we will use it under this policy.
Only what we need. We collect only the personal data we need for the purposes in this policy. Please tell us if your details change so we can keep them accurate.
3. How we use personal data and why
We do not sell personal data. We do not make decisions with legal or similarly significant effects on you based solely on automated processing. Banks may use their own automated credit scoring, which is governed by their privacy notices.
4. Cookies, analytics and advertising
Cookies are small files stored on your device. Pixels (or tags) are small pieces of code on our pages that tell an analytics or advertising provider when you visit a page or take an action, such as booking a call.
Your choice. Essential cookies are always on. We only use analytics and advertising cookies and pixels if you accept them through our cookie banner. You can change your choice at any time through the "Cookie settings" link at the bottom of every page, or by clearing cookies in your browser. Blocking essential cookies may stop parts of the Website, such as booking forms or chat, from working properly.
What the providers receive. When advertising pixels are on, Meta, Google and TikTok may receive your IP address, device information, the pages you view and actions you take on our Website. They may combine this with information they already hold about you, for example from your account with them, and use it under their own privacy policies. You can also manage ad preferences directly in your Meta, Google and TikTok account settings.
Do Not Track. Some browsers send "Do Not Track" signals. There is no common standard for these, so we rely on your cookie banner choices instead.
5. Who we share personal data with
We share personal data only where needed for the purposes in Section 3, and only with:
- The bank you choose, to which we submit your financing application on your behalf, and the property valuers, conveyancers, insurers and trustees involved in completing it.
- Credit bureaus, including Al Etihad Credit Bureau, where you consent to a credit check.
- Service providers who help us run the Website and our business, such as website hosting, call booking and calendar tools, WhatsApp and live chat platforms, email and newsletter platforms, CRM systems and IT support. They act on our instructions and must protect your data.
- Analytics and advertising providers (Google, Meta and TikTok), as described in Section 4, if you accept those cookies.
- Professional advisers, such as auditors, lawyers and accountants.
- Government, regulatory and law enforcement authorities, where the law requires it, to enforce our Terms and Conditions, to prevent fraud, or to protect the rights, property or safety of Trevio, our customers or others, including in an emergency.
- A buyer or successor if Trevio's business is sold, merged or restructured, under equivalent privacy protections.
We do not share your personal data with third parties for their own marketing without your consent.
WhatsApp. If you contact us on WhatsApp, your messages are also handled by WhatsApp (Meta) under its own terms and privacy policy.
Transfers outside the UAE. Some of our providers, including Google, Meta, TikTok and cloud services, store or process data outside the UAE. We transfer data abroad only where the PDPL permits it, such as to countries with adequate data protection, under contractual safeguards, or with your consent.
6. How long we keep personal data
We keep personal data only as long as we need it for the purposes in Section 3, or as the law requires.
When we no longer need personal data, we delete it or anonymise it so it can no longer identify you.
7. Security, your rights and contact
How we protect data
We use technical and organisational measures appropriate to the risk, including encrypted connections (HTTPS), access controls, secure hosting and staff confidentiality obligations. No system is completely secure. If a breach is likely to affect your rights, we will notify you and the relevant authority as the PDPL requires.
Please don't send identity documents or bank statements through public channels such as social media comments. Our advisors will tell you the secure way to share them.
Marketing
We send newsletters and marketing messages only with your consent. You can stop them at any time by clicking "unsubscribe" in any email, replying "STOP" to a WhatsApp or SMS message, or emailing us. This won't affect messages about an enquiry or application you have with us.
Your rights
Subject to the PDPL, you have the right to:
- Get information about and a copy of your personal data.
- Have inaccurate data corrected.
- Have your data erased where we no longer need it or have no legal basis to keep it.
- Restrict or object to certain processing, including direct marketing.
- Receive your data in a structured, machine-readable format and have it transferred.
- Withdraw consent at any time, without affecting earlier processing.
To exercise a right, email info@gotrevio.com. We may ask you to verify your identity. We aim to respond within 30 days. If you are not satisfied with our response, you may complain to the UAE Data Office.
In some cases the law allows or requires us to keep data or decline a request, for example to meet anti-money laundering record-keeping duties. If so, we will explain why. If you choose not to give us certain information, or ask us to delete it, we may not be able to help with your financing application.
Children
The Website and our services are not intended for anyone under 21. We do not knowingly collect personal data from children.
Links to other websites
The Website may link to banks, social media and other third-party sites. We are not responsible for their privacy practices, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on the Website with its effective date.
Contact us
Trevio Commercial Broker LLC Address: 472-0, Al Barsha-373-1313, Al Barsha First, Dubai, United Arab Emirates Email: info@gotrevio.com Phone: +971 52 204 9898
Effective date: 5 October 2026